Privacy policy

Your information should work for you—not against you.

This policy explains what Clono collects, why we collect it, and the choices you have. It also covers the phone number and text messaging consent you provide when creating an agent.

Effective September 2, 2026

01 Scope

This Privacy Policy applies to Clono’s website, agent setup flow, service notifications, and the AI agent we make available to you by text. “Clono,” “we,” “us,” and “our” refer to Talys DBA Clono and the Clono service.

02 Information we collect

We collect information you provide and information generated when you use Clono, including:

  • Your first and last name and phone number.
  • Phone verification records, including a protected version of the verification code, its expiration, and verification attempts.
  • Agent setup details, such as your assigned agent number, setup status, and delivery status for service texts.
  • Messages and related technical data needed to deliver, operate, secure, and troubleshoot your agent conversations.
  • Basic website and device information our hosting systems receive, such as IP address, browser type, request time, and error logs.

We do not ask you to provide infrastructure credentials or provider API keys through the public signup flow.

03 How we use information

We use personal information to:

  • Send and verify a one-time code for the number you provide.
  • Create, configure, and maintain your AI agent.
  • Deliver agent conversations and transactional service notifications.
  • Prevent abuse, protect the service, diagnose problems, and improve reliability.
  • Respond to questions and comply with legal obligations.

04 Text messaging and consent

When you submit your number and request a verification code, you agree to receive transactional texts from Clono about phone verification, agent setup, and use of your agent. Message frequency varies. Message and data rates may apply.

All the above categories exclude text messaging originator opt-in data and consent; this information won’t be shared with any third parties.

We may give messaging and infrastructure providers access to your phone number and message content only as needed to deliver the service you requested. They may use that information only to provide services to Clono, not for their own marketing. We do not provide them with your SMS consent record for independent use.

You can opt out of text messages by replying STOP. For help, reply HELP or email us. Opting out may prevent Clono and your agent from responding by text. Consent to receive texts is not a condition of purchase.

05 When information is disclosed

We disclose information only as reasonably necessary to:

  • Vendors that help us host infrastructure, deliver messages, operate agent software, and provide AI model services.
  • Protect Clono, our users, or others; investigate misuse; or comply with applicable law or a valid legal request.
  • Complete a merger, financing, acquisition, reorganization, or sale of assets, subject to this policy and applicable law.

We do not sell personal information. We do not use SMS opt-in data or consent for third-party marketing.

06 Retention and security

We retain information only for as long as reasonably needed to provide Clono, maintain security and reliable records, resolve disputes, and meet legal obligations. Verification codes are protected and expire after a short period. Retention may vary by record type and by the providers that process data for us.

We use reasonable administrative, technical, and organizational safeguards. No method of transmission or storage is completely secure, so we cannot promise absolute security.

07 Your choices

You may ask us to access, correct, or delete personal information associated with your use of Clono. You may also ask a privacy question or withdraw SMS consent. Some records may need to be retained where required by law or for legitimate security, fraud-prevention, or recordkeeping needs.

To make a request, email nathaniel@tryclono.com from an address you can access and include the phone number associated with your agent. We may need to verify your identity before completing the request.

08 Children

Clono is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, please contact us so we can review and remove it where appropriate.

09 Changes to this policy

We may update this policy as Clono changes. We will post the revised version here and update the effective date. If a change materially affects how we use personal information, we will provide additional notice where appropriate.

10 Contact us

If you have a privacy question or request, contact:

Clono
nathaniel@tryclono.com